Privacy Policy
This policy explains what information Colombia Care collects through this website, how it is used, and the choices you have. We keep it short and plain.
Last updated: May 2026.
Colombia Care ("we", "us", "the clinic") operates this website to provide patient education and to let you request a free consultation. This policy applies to information collected through colombiacarehealth.com. It does not cover any separate clinical records governed by Colombian health regulations and our in-clinic privacy practices.
Information we collect
We only collect what we need to respond to you and to keep the site working.
- Details you give us. When you submit the consultation form, we collect your name, email address, phone or WhatsApp number, the area you would like to discuss, and any optional note you choose to write.
- Technical and usage data. Like most websites, we collect basic analytics such as pages viewed, approximate region, device type, and how you arrived at the site. This is collected through cookies and similar technologies.
Please do not send medical records, identity documents, or financial information through the website form. If the medical team needs anything further, they will arrange a secure way to share it.
How we use your information
- To contact you about your consultation request and arrange a time.
- To answer questions you ask us by form, email, phone, or WhatsApp.
- To understand how the website is used so we can improve it.
- To measure the performance of our advertising, so we know which information is useful to people.
We do not sell your personal information, and we do not share it for anyone else's marketing.
Cookies and analytics
We use Google Analytics and Google Tag Manager to understand site usage, and advertising cookies to measure our campaigns. You can decline non-essential cookies in your browser settings, and you can opt out of Google Analytics using Google's browser add-on. Declining these does not affect your ability to use the site or to request a consultation.
Service providers
We rely on a small number of trusted providers to run the site and handle your request. These include our website host and form processor, and Google for analytics and advertising measurement. These providers only process information on our behalf and under their own privacy and security commitments.
How long we keep it
We keep consultation enquiries only as long as needed to assist you and to meet our administrative and legal obligations, then we delete or anonymise them. Analytics data is retained according to our analytics provider's standard retention settings.
Your choices and rights
You can ask us to access, correct, or delete the personal information you have shared through this website, or ask us to stop contacting you. To make a request, email admin@colombiacare.com. We will respond within a reasonable time.
Security
We take reasonable technical and organisational measures to protect the information you share with us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to keep your information safe.
Children
This website is intended for adults. We do not knowingly collect information from children. If you believe a child has provided us information, please contact us and we will remove it.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be made clear on this page.
Contact us
Questions about this policy or your information can be sent to admin@colombiacare.com, or by phone at +57 301 114 6858. Colombia Care is located in El Poblado, Medellín, Colombia.